Existing Client Hub | BLM Solicitors

Welcome

Choose the task that best matches what you need

Each option sends a separate submission to the firm so it can be identified and handled appropriately.

Before sending anything

Use your file reference where available.
Do not send original documents through the website.
Do not assume a legal deadline has been protected until the responsible solicitor confirms this.
For highly sensitive records, identity documents, banking information or large files, contact the office for the approved transfer method.

How the hub works

Four clear stages

1Identify your fileProvide your name and file reference.
2Choose the correct taskStructured forms help the office understand what is needed.
3Review before sendingA summary screen appears before final submission.
4Receive a submission referenceKeep the reference as evidence of online delivery.

This device

Recent online submissions

No submission references have been saved on this device.

Only the submission type, date, file reference and online reference are stored locally. Message content and documents are not stored here.

Existing Client Message

Send an update, question or further instructions

Your submission will be delivered to the firm’s general client-services address and matched to your file using the details below.

Full name Email address Telephone number File reference Solicitor or team Type of message Your message0/5000 characters Preferred response Is there a deadline?

Urgent action: A web submission is not a substitute for telephoning the office. Call if a hearing, interview or legal deadline is imminent.

Replies to the notification can be directed to the email address supplied above.

Document Delivery

Upload documents requested by your solicitor

Use this only for documents the firm has requested. The total combined upload must remain below 7 MB.

Full name Email address Telephone number File reference Solicitor or team Matter typeDocument category Message accompanying documents

Suggested preparation

Select the matter type to see a short document checklist.

Use clear file names that explain what each document is.
Check that scans and photographs are readable before submitting.
Retain original documents unless your solicitor has directed otherwise.

Select up to three files

PDF, Word, JPG, PNG, HEIC, TXT, RTF or EML. Maximum combined size: 7 MB.

Document 1 Document 2 Document 3

No files selected.

Sensitive documents: Do not upload passwords, payment-card information, unrequested identity documents or highly sensitive records. Contact the office for a separately approved transfer method where required.

Uploaded-file links will be included with the form submission received by the firm.

Callback Request

Ask the firm to contact you about your case

Provide suitable times and a short explanation. A preferred time cannot be guaranteed, but it helps the team manage the request.

Contact Details

Tell us about a change to your contact information

Keeping contact information current helps the firm communicate important correspondence and appointment details.

Important Date or Event

Tell us about a hearing, appointment, interview or deadline

This form creates a structured notification for the firm. If the date is imminent or has changed unexpectedly, telephone the office as well.

Full name Email address Telephone number File reference Solicitor or team Type of date or event Date Time Location or remote joining details How did you learn about it? Has the date changed? Details and action required

Imminent dates: If this concerns today, tomorrow or a deadline within 48 hours, telephone your solicitor or the office immediately after submitting.

Case Information Request

Request an update, date or copy of a document

Use this form for a focused administrative request. It does not replace a scheduled legal consultation where detailed advice is required.

Full name Email address Telephone number File reference Solicitor or team What are you requesting? Preferred response When is the information needed? Specific details Date needed by, if applicable

Copies and identity checks: The firm may need to verify identity, authority or entitlement before releasing documents. Copies may be sent using a different approved method.

Manage communications about your existing case

How can we help with your existing matter?

Enter your case details once

Choose the task that best matches what you need

Before sending anything

Four clear stages

Recent online submissions

Send an update, question or further instructions

Upload documents requested by your solicitor

Ask the firm to contact you about your case

Tell us about a change to your contact information

Tell us about a hearing, appointment, interview or deadline

Request an update, date or copy of a document

What happens to your online submission?

Automatic delivery

File matching

Internal review

Appropriate response

Prefer to use your own email?